Finally, some good news.
And after a title like that, I have to start off with some more connerie. I called Auchan the other day, and after the lady on the line looked up my work order, was simply told to "be patient" and hung up on. Aside from being offended by that awkward departure from my expectations about customer service, I didn't have any idea what I was being told to be patient for, so I made Maria call again. Maria was told that, when I told the technician to tell me how much it would cost before beginning work, he took that as a request for a formal estimate. Which means that he went back to Auchan, filled out some paperwork, and had them mail me an estimate. By the mail. As in, the kind with a postman. And then, when I receive the estimate, I have to decide whether the cost is acceptable (phone-lady said 107 euros, but refused to take the order over the phone) and then mail it back to them. And then they'll call me to schedule an appointment. Which, judging by the last time I made...